FAQS

Made To Order & Custom Orders?

Please keep in mind that all orders are Made to Order - Hand sewn & Embellished. Please allow 4-6 weeks for items to be shipped. This gives you the option to provide custom. measurements for some of our SABAA Elite & Casual products.

 

Items will not be shipped immediately. All available non-made to order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your made to order style will ship separately when it arrives.

 

We are unable to cancel any items that are custom orders unless we have offered a cancellation to you.

 

Items that are made to order will not be eligible for a refund.

INTERNATIONAL TAXES & DUTIES

Keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us.

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.

 

What measurements are needed for custom dresses?


What measurements are needed for custom mens suits?

 

-Neck Size

-Crown to Cuff

-Chest/Bust

-Waist

-Waist to Knee Length or to Desired Length

 

Which Payment Methods do you accept?

We accept Credit and Debit cards such as

Visa, Mastercard, American Express, ChinaUnion Pay, JCB, Diners, CartesBancaires, Discover Card, Electron, & Maestro.

 

We also accept Paypal and Pay in 4 payments from Affirm And ShopPay

 

Make 4 Interest-Free Payments with Affirm

When inspiration strikes, say yes with confidence -- knowing you'll never pay a penny more than your purchase price!